Claims

A rapid response and the guidance you’re looking for.

Azur’s round-the-clock claims professionals are 100% dedicated to putting things right without hold-ups or hassle. They’ve got the experience, know-how and understanding to get any claim resolved, as quickly and sensitively as possible.

To report a claim, use our claims number finder or call 020 3319 8999.

Claim number finder

What information do I need?

The more details you can give us the faster we can get on with assessing your claim.

The basics we’ll need are:

  • Your policy number
  • Contact information
  • Any relevant photos
  • Police reports, if applicable

How long will it take to resolve my claim?

You want your claim settled as quickly as possible. We do, too. So we’ll do everything we possibly can to make that happen. If it’s a simple claim, we might be able to resolve it over the phone in a matter of minutes. A more complex claim might mean we have to bring in specialist adjusters to help assess the loss.

Whatever happens, we’ll keep you fully up-to-date on progress.

We’ll take details of your claim and get going on putting things right.