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We welcome your feedback as it helps us provide a better service for you. To locate your policy on the system, please fill out the following:

Azur has a structured complaints process to help make sure we resolve your complaint as quickly as possible and so we can use your complaint constructively to improve our services. All complaints are immediately passed to a Complaints Handler who has been trained to work with you to understand and support you through your complaint. We look to resolve all complaints in four weeks and will let you know if we need more time to investigate and resolve the issue. If you are still not happy with our proposed resolution you can escalate the complaints to the Financial Ombudsman. You can do this in writing or online at www.financial-ombudsman.org.uk.